Capability Statement

Incident Investigations

Process Consultants have personnel experienced in Incident Investigations which can assist our customers in the identification of potential improvement opportunities in the areas of:

  • Design
  • Management of Change
  • Procedures
  • Training
  • Management Systems

Geoffrey Constable

Projects Director

"The incident investigation service we provide is of an independent and confidential nature.  Our personnel have formal training and over a decade of practical experience using Root Cause Analysis (RCA) and other investigation techniques."

The Process

Typically, our incident investigations are structured as follows:

  1. Confirm charter
  2. Select and train investigation team
  3. Gather information
  4. Prepare Sequence of Events (SOE) table
  5. Develop Events and Causal Factors (E&CF) chart
  6. Analyse Causal Factors to find Root Causes
  7. Develop Recommendations to correct Root Causes
  8. Validate SOE, E&CF, RCA and Recommendations and develop draft report
  9. Finalise report

For further details on our Incident Investigation services and availability of our trained personnel, please get in contact.


Think differently. Innovate. Create value.